| Frequently
Asked Questions |
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Custom Order |
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Customs |
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Dispute |
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Fabric
Colour |
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Foreign Order |
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Payment |
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Ordering |
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Shipping & Delivery |
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Terms of Use |
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Taxes |
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Washing
Instructions |
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| Custom Order |
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| Please contact custom.order (at)
mycozycuddle.com for
custom orders of personalized and customized fleece blankets, ponchos
and hat. |
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Customs |
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| Shipments to destinations
outside of Canada may be subject to import charges and duties which are
the responsibility of the purchaser. |
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USA customs may delay shipments. |
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Dispute |
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Customers are welcome to contact dispute
(at) mycozycuddle.com to discuss how the product
did not meet their expectations. |
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Fabric Colour |
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The reason MyCozyCuddle has stated that "Actual fleece colours may vary
from those displayed on your monitor" is intended to convey that
MyCozyCuddle cannot compensate for the many different display settings
on a visitor's personal computer. The colour variation statement is not
meant to convey that if, for example, lime green and bubblegum pink are
selected, the final product will be anything but lime green and
bubblegum pink. |
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Foreign
Order |
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Please contact foreign.order
(at) mycozycuddle.com
to make arrangements for shipping to a destination outside of Canada
and the United States. |
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Payment |
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MyCozyCuddle.com
uses
PayPal as
payment processor. |
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Ordering |
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Upon payment, customers can expect to be notified by email of the
following: |
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1. Confirmation of order. |
| 2. Estimated completion date. |
| 3. Order is complete and
shipping date. |
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Each order requires two (2) weeks for completion. |
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Shipping & Delivery |
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| Toronto |
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| Customers residing in the
Greater Toronto Area or visiting the Greater Toronto Area may select
the no charge option of "Shipping Options - Pick Up" and, upon notice
of the order completion, a customer may pick up the order from the
following address: |
303 Homewood Avenue
North York, Ontario
M2R 2N6 |
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| Each order requires (2) weeks
for completion. |
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| Ontario |
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| At this time, MyCozyCuddle
has determined to provide customers with a flat rate depending on the
destination of the order. The rate for Ontario is CDN $5.00 per item. |
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| In Ontario, MyCozyCuddle
ships using Canada Post's
Expedited Parcel
service. The delivery terms are the following: |
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| Local: |
1 Day |
| Regional: |
1 to 3 Days |
| National: |
2 to 7 Days |
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| Each order requires (2) weeks
for completion. |
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| Canada |
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| At this time, MyCozyCuddle
has determined to provide customers with a flat rate depending on the
destination of the order. The rate for Canada, except Ontario, is CDN
$10.00 per item. |
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| In Canada, MyCozyCuddle ships
using Canada Post's
Expedited Parcel
service. The delivery terms are the following: |
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| Local: |
1 Day |
| Regional: |
1 to 3 Days |
| National: |
2 to 7 Days |
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| Each order requires (2) weeks
for completion. |
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| United
States |
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| At this time, MyCozyCuddle
has determined to provide customers with a flat rate depending on the
destination of the order. The rate for the United States is CDN $15.00
per item. |
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In the USA, MyCozyCuddle ships using Canada Post's
Expedited Parcel - USA
service. The delivery term is 5 to 9 business days between major
business centres. |
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Each order requires (2) weeks for completion. |
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| Terms of Use |
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| Please see
Terms of Use. |
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| Taxes |
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| MyCozyCuddle ships from
Toronto, Ontario, Canada. |
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Taxes
are included in the cost of the product. |
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The
taxes, based on the location of the purchaser, may be as follows: |
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| Within Ontario: |
7 % Provincial Sales Tax
& 6 % Goods & Service Tax |
| Canada: |
6 % Goods & Service
Tax |
| USA:
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No applicable Canadian taxes |
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